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Complaints

Complaints

We aim to provide the highest standard of care, and we welcome feedback that helps us improve.

How to Complain

  • Speak to reception, or write to the Practice Manager — we’ll acknowledge your complaint within 3 working days.
  • We investigate and aim to respond within 10–20 working days.
  • Not satisfied? Escalate to the Parliamentary and Health Service Ombudsman (PHSO) — ombudsman.org.uk, 0345 015 4033.

Care Quality Commission (CQC)
You can also share feedback with the CQC — they regulate health and care services but don’t investigate individual complaints. cqc.org.uk, 03000 616161.